Frequently Asked Questions

Straightforward answers about instruments, delivery, returns, pickup, and support at Ampianos.

What products does Ampianos sell?

Ampianos offers musical instruments and music equipment. Listings may include guitars, violins, Yamaha DJ gear, mixers, synthesizers, and other instruments; current availability is shown in the catalog.

Are your products new or pre-owned?

Product condition varies by item. The exact condition is displayed on each product page so you can review it before adding the item to your cart.

How do I place an order?

Choose a product, add it to your cart, and continue to checkout. Review the product, delivery address, total price, and available payment instructions before completing your order.

Where do you ship and how long does delivery take?

Current shipping destinations, handling times, carriers, and estimated delivery windows are listed in our Shipping Policy. Tracking is provided after an eligible order is dispatched.

Read our Shipping Policy
How can I track my order?

When your order ships, we send tracking information to the email address used during checkout. You can also use our Track Order page for updates.

Track your order
What is your return policy?

Eligible items may be returned within 30 calendar days of delivery. Return eligibility, required condition, postage responsibility, refund timing, and step-by-step instructions are explained in our Return & Exchange Policy.

Read our Return & Exchange Policy
Can I exchange an item?

Exchanges are accepted for eligible items when replacement inventory is available. Contact our support team within 30 days of delivery before sending anything back.

Is local pickup available?

Local pickup is available only for eligible products and must be confirmed by our team. Please wait for a pickup-ready confirmation before travelling to the pickup location.

View the Local Pickup Guide
Can I change or cancel an order?

Contact us as soon as possible. We will try to help before fulfillment begins, but changes or cancellations cannot be guaranteed after an order has entered processing or shipped.

How can I contact Ampianos?

You can use our contact form, email contact@ampianos.com, or call +1 (562) 451-5530 during published support hours.

Contact our team

Still need help?

Send us your question and our support team will assist you.

Contact Us
Ampianos orders shipped via FedEx for fast, reliable delivery

Packed with care — Tracked from our shop to your door

Instruments and equipment are prepared for shipment with care. Once your order ships, tracking lets you follow its progress to your door.

See our shipping policy →

Fast, Reliable Delivery

Orders are processed within 1 business day and prepared with care for the musical equipment in each order.

Safe, Careful Handling

Instruments and audio equipment are packed to help protect them in transit.

Tracking You Can Follow

Shipment tracking keeps you informed from dispatch through delivery.

Ready to find your next instrument or piece of music gear?

Browse instruments and equipment in the current collection

Browse Products

Get Ampianos music gear updates

Hear about newly listed instruments, DJ equipment, synthesizers, and other music gear.

Store and new-listing updates. Unsubscribe anytime.